39999 believes gaming should be a source of enjoyment — not stress. We want every member to play safely, mindfully, and with a smile. On this page, you'll find all our protection tools and responsible gaming guidelines.
We pledge that 39999 will always put its members' mental wellbeing and financial safety above business interests. If gaming ever becomes an addiction, help is available immediately.
Our platform is strictly off-limits for anyone under 18. Self-exclusion, deposit limits, session limits — all protection tools are available free of charge.
Responsible gaming means enjoying gaming while staying mindful of your budget, your time, and your mental wellbeing. Playing on 39999 isn't just about wins and losses — it's entertainment, it's an experience.
Responsible gaming is only possible when you know — how much to play, how much to spend, and when to stop. 39999 wants those decisions to stay in your hands.
We always say — if gaming ever starts to feel less like enjoyment and more like pressure, take a break right away. Our support team is available anytime via live chat.
If these indicators are lacking in your life, use our responsible gaming tools or reach out to us for support.
These tools are completely free and can be activated at any time from your account settings.
Set your daily, weekly, or monthly deposit limit in advance. Once the limit is reached, no further deposits will be allowed.
Effective immediatelySet a daily time limit for your gaming sessions. Once the limit is reached, the system will automatically send you an alert.
Easy to Set UpSet a maximum amount for any single bet. This helps curb the temptation to wager too much at once.
Financial ProtectionTemporarily pause your account for anywhere between 1 day and 6 weeks. You won't be able to log in during this period.
Short-term breakLock your account for anywhere between 1 month and 5 years. During this period, you won't receive any promotional emails either.
Long-Term ProtectionTurn off bonus and promotional emails and notifications. It's much easier to stay within your limits without the temptation.
Staying FocusedRemember: Reducing your limit takes effect immediately. However, increasing your limit requires a 72-hour waiting period — this is done intentionally, for your protection.
Go to Account Settings and "Responsible Gaming" section. If you need any help, reach out via live chat.
Log in to your account and Profile → Responsible Gaming Go.
"Self-Exclusion" Select the option and choose the duration.
Verify OTP — Exclusion Instantly active will happen.
During your exclusion period, you will not be able to access any Promotional Messages you won't.
To return after the period ends, Cooling-Off Period Must be completed — it won't reset automatically.
Problem gaming usually develops gradually. The signs below can help you identify it early — the sooner you recognise them, the easier it is to get help.
Chasing losses by placing bigger bets to "win it back" — this is a serious warning sign.
You're spending more than you planned — and you can't seem to stop.
Lying to or hiding things from family and friends about your gaming.
Borrowing money to fund gaming, or using essential expense money for betting.
Gaming is disrupting your work, studies, or sleep.
You want to stop playing but can't, or feel restless and uneasy when you take a break.
You're thinking about gaming all day — and finding it hard to focus on anything else.
You're using gaming to cope with stress or a low mood.
Answer the questions below honestly — this is just for you.
If any question concerns you, reach out to 39999. Our trained support team is here to help you, completely confidentially.
Before you play, decide how much you're willing to spend that week or month — and stick to that limit.
Decide how long you'll play each day and set session limits. Keep an eye on the clock while you play.
Never chase losses by placing more bets to "win it back" — this is the most dangerous habit of all.
Take at least a 10-minute break every hour. Get up, drink some water, take a walk.
Talk openly with your family. Keeping secrets only adds to the stress.
Not just gaming — try sports, reading, or spending time with friends.
If something feels wrong, contact 39999 support right away. That's not weakness — it takes courage.
Never gamble with money set aside for rent, groceries, or your children's education.
Winning isn't the goal — enjoyment is. Keeping that mindset will help you stay in a much healthier place.
Playing alone late at night makes it easier to lose track of your limits. Stay mindful.
Avoid gaming when you're angry, upset, or under stress — your judgment and decision-making suffer.
The house always has an edge — there's no guarantee of winning in the long run.
Stay socially active. Isolation can make gaming problems worse.
Ensuring that no one under 18 can access 39999 is our highest priority.
NID verification is mandatory at registration. Anyone under 18 is automatically rejected from signing up.
Accounts suspected of underage use are subject to additional KYC verification and may be suspended if necessary.
If there are children at home, enable parental controls on your devices. Make sure you're logged out of the 39999 app.
If you see a minor gambling, report it immediately to support@39999.im. We will take action.
Use our protection tools, stick to your budget, and enjoy the game. Sign up now — completely safe.
18+ · Free responsible gaming tools · 24/7 Bangla support