39999 FAQ — all your questions answered, right here

Only one 39999 account is allowed per mobile number. Creating multiple accounts may result in all accounts being closed and balances forfeited. However, different members of the same household can each open their own account using separate mobile numbers.

KYC is not required for general gaming or small transactions. However, for large withdrawals (above ৳50,000) or account security purposes, you may need to submit your NID and a selfie. Completing KYC significantly increases your withdrawal limit.

the Login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to set a new password. The entire process takes under 3 minutes. If you run into any issues, contact us at support@39999.im.

39999 is strictly for users aged 18 and above. Date of birth is verified during registration, and NID may be requested for age verification at any time. Accounts found to belong to anyone under 18 will be permanently closed.18+ Only

You can update your email and certain personal details yourself from Profile Settings. To change your mobile number or name, please contact Support — changes are made within 24 hours after identity verification.

To permanently close your account, email support@39999.im. Make sure to withdraw your balance first. For responsible gaming, self-exclusion is also a great option — Find Out Here।

39999 supports deposits via bKash, Nagad, Rocket, and Upay. All methods are instant — your balance is typically updated within 5 minutes.

• bKash — Most popular method
• Nagad — Fast & Easy
• Rocket — Dutch-Bangla Bank
• Upay — UCB Bank

The minimum deposit is ৳100. A single deposit can be up to ৳50,000, with a daily maximum of ৳2,00,000. Completing KYC verification raises these limits further.Minimum ৳100

Standard withdrawals are delivered to your bKash or Nagad within just 5–15 minutes. During peak hours (8–11 PM), it may take up to 30 minutes. Additional verification may be required for larger amounts.5–15 minutes

This is usually caused by a network issue. Any deducted amount will be automatically refunded within 30–60 minutes. If it isn't, email support@39999.im with your transaction ID. All such cases are resolved within 24 hours.

39999 does not charge any additional fees on withdrawals. However, your mobile banking provider's own transaction charges may apply — for example, bKash cash-out fees. These are outside our control.

The minimum withdrawal is ৳200. Standard accounts have a daily withdrawal limit of ৳50,000. KYC-verified accounts can withdraw ৳2,00,000 or more per day. VIP members have no fixed withdrawal limit.Minimum ৳200

After your first registration, a 300% bonus is automatically credited to your account on your first deposit — no extra steps required. For example, deposit ৳100 and get an additional ৳300 as a bonus, giving you ৳400 to play with. Your first deposit must be made within 30 days of registration.

The welcome bonus comes with a 3x wagering requirement — meaning you need to wager the bonus amount 3 times before it becomes withdrawable. For example, if you receive a ৳300 bonus, you'll need to place ৳900 in bets before you can withdraw it. For full terms, In the Terms & Conditions here.

Earn 10% cashback on your daily net losses. There are no wagering requirements on this cashback — you can withdraw it directly. It's credited to your account automatically every day at midnight.No conditions

Find your referral code in your profile. When someone registers using your code and makes their first deposit, you'll receive a ৳200 referral bonus. The more friends you refer, the more you earn — with no limit.

The welcome bonus is valid for 30 days from the date of deposit. Daily cashback must be used within 7 days. Free spins are typically valid for 24 hours. Any unused bonus is automatically removed once it expires.

Enter your code in the "Voucher Code" box at the time of deposit. Once verified, the bonus will be credited automatically. For more information about vouchers, Voucher page here.

39999 offers over a thousand games across all major categories: Sports Betting (cricket, football, tennis), Live Casino, slots, fishing games, and lottery. New games are added every week.Explore the Platform

Yes, 39999 offers in-play (live) betting. You can place bets on real-time odds while a match is in progress. In cricket, new opportunities arise every ball; in football, every minute. Quick decisions are key.View Match Odds

With 39999 Lottery, you can buy tickets for a chance to win big prizes. Draws are held daily, weekly, and monthly. Once you purchase a ticket, all details remain visible on your dashboard until the draw. Winners have their prizes credited to their account automatically.View Lottery

If a match is cancelled or abandoned, all bets on that match are voided and the stake is refunded — typically within 30 minutes. For accumulator bets, the odds are recalculated if one of the matches is cancelled.

The minimum bet for Sports Betting is ৳10. Slots start from as low as ৳1 per spin. Live Casino tables start from a minimum of ৳50. Maximum bet limits vary by game and account.Minimum ৳10

Yes, 39999 is fully secure. We use 256-bit SSL encryption — the same standard used by the banking industry. All payment transactions are encrypted, and your personal data is never sold to third parties.

Go to Profile → Security → Two-Factor Authentication and enable it. Once active, you'll receive an OTP on your mobile with every login. Unrecognised devices will always require OTP verification. Keeping this feature enabled is strongly recommended.

Change your password immediately and log out of all other devices. Then email support@39999.im with the subject line "Account Security". Our security team will investigate within 2 hours.

No. 39999 never sells or shares your personal information with third parties. Data may only be disclosed to authorities when required by law. For more details, please visit our Privacy Policy read more.

Go to Profile → Responsible Gaming to set deposit limits, session limits, or activate self-exclusion — all completely free. For more details on self-exclusion, the Responsible Gaming page here.

The 39999 app is available for both Android and iOS. Visit our the Download page and download directly. The app may not be available on the Google Play Store or App Store — so downloading from the official website is always the safest option.Download Now

To install apps from unknown sources on Android, you'll need to adjust your settings. Go to Settings → Security → enable Unknown Sources. Then try installing again. It's recommended to turn off "Unknown Sources" after installation. If you still have trouble, reach out via live chat.

The app offers a few extra perks: biometric login, push notifications, faster loading, and app-exclusive bonuses. That said, all games and features are also available on the website — you get the full experience from your browser too.

When a new version is available, you'll receive an in-app notification. Tap the notification or the Download page download the latest APK and install it over the existing version — your account details will be preserved.