39999's Terms & Conditions — Please read this once before using our services

When registering with 39999, you must provide accurate and complete information. Providing incorrect or false details may cause issues during verification.

• Each individual is allowed only one account you may open — opening multiple accounts is strictly prohibited.
• The name and mobile number provided at registration must Your own must be.
• Opening or operating an account on behalf of, or in the name of, another person is strictly prohibited.
• Email or mobile number verification is mandatory.
• Keep your password strong and never share it with anyone.

All payment transactions on 39999 are transparent and secure. The following rules must be followed for deposits and withdrawals.

39999 offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be followed.

• Bonus is valid only Once are granted — one person cannot claim bonuses across multiple accounts.
• Upon receiving the bonus, 30 days If the wager is not completed within the timeframe, the bonus will be forfeited.
• Winnings from bonus funds are deducted from the bonus balance first.
• Separate rules may apply for using bonuses on live betting and certain games.
• Voucher codes can only be used once and cannot be used after they have expired.

All betting on 39999 is conducted fairly and transparently. Game outcomes are determined by a third-party RNG (Random Number Generator) that is regularly audited.

• Once a bet is confirmed, it cannot be changed or cancelled.
• 39999 reserves the right to void any bets placed at incorrect odds resulting from a system error.
• Live betting odds change in real time — the odds at the moment your bet is placed are final.
• If evidence of manipulation or collusion is found, all related winnings will be voided.
• Using multiple accounts to gain betting advantages is strictly prohibited.
• If a match is abandoned in Sports Betting, settlement will follow 39999's specific policy.

39999 complies with international Anti-Money Laundering (AML) policy. As a result, identity verification is mandatory for transactions above a specified amount.

• KYC verification is required for withdrawals exceeding ৳20,000.
• A scanned copy of your National ID (NID) or passport must be submitted.
• A self-authenticated selfie photo may be required.
• Verification is typically completed within 1–48 hours.
• All information submitted is kept strictly confidential and used solely for verification purposes.

39999 may suspend or terminate any account without prior notice under the following circumstances.

• Opening or operating multiple accounts.
• Providing false or fraudulent identity information.
• If bonus abuse or fraudulent activity is proven.
• If there is any suspicion of money laundering or other financial crimes.
• Operating an account from a restricted region.
• If the account holder is found to be under 18 years of age.

39999 believes gaming should be a source of entertainment, not addiction. To support this, we have put in place several responsible gaming measures.

• Deposit Limit: Set your own daily, weekly, and monthly deposit limits.
• Betting limits: Set your own maximum stake per single bet.
• Session Limit: Decide in advance how many hours you will play each day.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 1 day and 6 months.
• Permanent Self-Exclusion: You may permanently close your account at any time.

For more details, please visit our Responsible Gaming page.

If you have a dispute, please contact 39999's support team first. We make every effort to resolve issues within 24–48 hours.

• To file a complaint, contact us via live chat or at support@39999.im.
• Please include relevant screenshots and details when submitting a complaint.
• If you are not satisfied with the support team's decision, you may escalate your complaint to a higher level.
• In financial disputes, 39999's decision shall be considered final unless a clear system error can be proven.

By downloading and using the 39999 app, you agree to these terms.

• This app is intended for personal and entertainment use only.
• Copying, reverse engineering, or modifying the app's code or design is strictly prohibited.
• Running automated betting bots through the app is strictly prohibited.
• You should always use the latest version of the app — some features may not work correctly on older versions.

To learn more about the app, visit our App Page here.

39999 reserves the right to update these Terms & Conditions at any time. Any changes will be reflected on this page and may be communicated via your registered email or mobile number.

• Continued use of 39999 after any changes have been made will be considered acceptance of the updated terms.
• For major changes, at least 7 days will be notified in advance.
• We recommend visiting this page regularly to stay up to date.